Privacy policy
Privacy Policy
We respect your privacy and only collect the information necessary to operate our store, process orders, and provide customer support.
Rocket Otter operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) in order to provide customers with a curated shopping experience. Rocket Otter is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified.
Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information:
- Contact details including your name, billing address, shipping address, phone number, and email address
- Financial information including payment card information and transaction details (processed securely by our payment providers)
- Account information such as account preferences and settings
- Transaction information including items viewed, added to cart, purchased, returned, exchanged, or canceled
- Communications including information you provide when contacting us for support
- Device information including IP address, browser type, and device identifiers
- Usage information regarding how you interact with or navigate the Services
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you visit the site, place an order, or contact us
- Automatically through the Services, including cookies and similar technologies
- From service providers that support our store operations
- From partners or third parties, as permitted by law
How We Use Your Personal Information
We may use personal information for the following purposes:
- Providing and improving the Services, including processing payments, fulfilling orders, managing accounts, arranging shipping, and handling returns or exchanges
- Communicating with you, including responding to inquiries and sending order-related messages
- Marketing and promotions, such as sending emails about products or updates (you may opt out at any time)
- Security and fraud prevention, including protecting our store and customers
- Legal compliance, including responding to lawful requests and enforcing our policies
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- With Shopify and other service providers that help operate our store (such as payment processing, shipping, analytics, and customer support)
- With marketing or advertising partners, where permitted by law
- When you direct or consent to the disclosure
- In connection with a business transaction or to comply with legal obligations
Relationship with Shopify
Our Services are hosted by Shopify. Shopify collects and processes personal information related to your use of the Services in order to provide and improve them. Information submitted to the Services may be transmitted to and processed in countries other than where you reside.
Shopify may use your information in accordance with its own privacy policies. To learn more about how Shopify handles personal information and how to exercise your rights, you can visit:
https://privacy.shopify.com/
Third-Party Websites and Links
Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing personal information.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
Security and Retention of Information
We take reasonable steps to protect personal information but cannot guarantee absolute security. Information may be retained as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce policies.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including:
- The right to access or know what personal information we hold
- The right to request deletion or correction
- The right to data portability
- The right to opt out of targeted advertising or marketing communications
You may exercise these rights where applicable by contacting us at the email address below.
If you are located in the UK or European Economic Area, you may also have the right to object to certain processing or withdraw consent where applicable.
We will not discriminate against you for exercising your rights and may need to verify your identity before fulfilling requests.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on appropriate legal safeguards to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, please contact us at: info@rocketotterrecords.com